Welcome

Thank you for your interest in working for our organisation.

We are in an exciting place in our future. Following a full inspection, we were delighted that the Care Quality Commission (CQC) rated Combined Healthcare as a 'Good' organisation - with 10 out of 11 of our services rated as 'Good' or 'Outstanding'. We were also honoured to be told that they consider us to be the fastest improving mental health trust in the country.

This is a remarkable achievement and is a testament to our excellent staff, described by the CQC as "throughout the inspection, caring, empathetic and considerate towards patients".

It is also, we believe, a fair and powerful endorsement of the improvements in outcomes, effectiveness, safety and leadership that Combined Healthcare has achieved as a result of our determined and thorough improvement journey that we commenced over three years ago. But being 'Good' is not the limit of our ambitions for Combined Healthcare. During the year we refined our overall vision – "To be outstanding - in all we do and how we do it."

Our Towards Outstanding improvement programme is centred on making this happen and to take us on our journey. This encompasses and brings together everything that we do – our services, our people, our leadership, our listening and engagement, our involvement of service users and carers and our staff development and training.

By bringing everything together in one unified programme of improvement, we are confident we will reach our aim. Our vision is underpinned by our SPAR quality priorities. These are to deliver services that are:

  • Safe
  • Personalised
  • Accessible
  • Recovery-focused

Our values make clear how we want to go about our business. These are to be 'Proud to CARE' - being:

  • Compassionate
  • Approachable
  • Responsible
  • Excellent

Continuing to deliver services that are safe, personalised, accessible and recovery focused in a time of unprecedented financial challenge is a remarkable achievement. We are proud to have been able to achieve a financial surplus for the 18th consecutive year, something that puts us amongst the top financial performers in our region, delivering for taxpayers and the wider NHS economy as well as for our patients.

We continue to strengthen the voice and true partnership with people who use our services. We believe that if we are going to continue our journey of transformation we need to encourage real challenge from service users and enable them to work with us in our journey of improvement. This has informed the development of a service user engagement strategy. We are delighted that service users are participating in our recruitment and staff induction processes. Our Service User and Carer Council and our Children and Young People's IAPT Youth Council are going from strength to strength.

Our staff are our core strength and we are proud of them. We have launched our Leadership Academy to develop our staff to deliver high quality services, focussing on personal development with masterclasses as well as organisational development - with key priorities being areas we need to strengthen to achieve our vision of 'To be outstanding'. We are also providing a range of personal development offers. The importance we attach to compassion is reinforced by the leading role we are playing in the award-winning Leading with Compassion scheme which is now spanning across the West Midlands. This is a simple scheme whereby there is a central point in each organisation (electronic and paper version) where staff, patients and carers can nominate someone who they feel and believe has demonstrated leading with compassion.

Our staff benefit from a high level of training and education. Each member of staff has an annual personal development discussion which identifies and plans their training needs and career aspirations. We recognise that this personal approach to training directly influences the quality of care those using our services receive.

Newly qualified staff joining the Trust in clinical roles will benefit from a comprehensive preceptorship package and local induction, they will also have the opportunity to rotate into other areas of the Trust to support their understanding of the care we provide in different settings and to encourage positive relationships across teams.

Continuing to deliver services that are safe, personalised, accessible and recovery focused in a time of unprecedented financial challenge is a remarkable achievement. We are proud to have been able to achieve a financial surplus for the 18th consecutive year, something that puts us amongst the top financial performers in our region, delivering for taxpayers and the wider NHS economy as well as for our patients.

Meanwhile, our ambitious digital strategy – Raising our Service Excellence (ROSE) – is designed to put us at the forefront of the digital revolution in the NHS. We were proud to successfully launch the first element of this strategy, our new Electronic Patient Record (EPR), the result of one of the largest change management programmes we have ever undertaken with a c. £15 million investment.

There are a wide range of opportunities here. I very much hope you will join us.

Caroline Donovan
Chief Executive